The products are damaged due to your mishandling.You are returning the items just because you changed your mind (on size, color, etc).You receive a product different from your order.Are there any cases where returns are not possible ? If you lose or damage any packaging material, we may not be able to process the refund for your missing item. Please keep all contents of the original package including packaging material (boxes, plastic bags etc).To faster the process, please email us with your order number, the name of the product, pictures of the item that we can clearly see the issue. Please contact within 3 days of receiving your package.Customers are required to pay the relevant courier service upon delivery of the shipment. These are handling charges incurred due to customs processing and clearance of your shipment. In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees.Please contact your local customs office for more information.

Customs policies vary by country and IPDEOK cannot make any guarantees as to whether or not shipments will be subject to customs-related fees.

When ordering from IPDEOK, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees.

Will I have to pay customs taxes on my shipment ? Any problems that arise here are our responsibility. However, depending on the circumstances of the carrier, we may not be able to provide the tracking number.

We will try to provide a tracking number.

Will my shipment come with a tracking code ? There is no problem with receiving the item, so don't worry.

In this case you will be given 2 tracking codes. When you order two different items, one can come from the US and the other can come from Europe, depending on availability.But it can be delayed depending on the circumstances of the carrier. You can receive products within 5 - 20 business days.Delivery will process from a warehouse close to your country. Our warehouses are located in various locations in the US, Europe, China, etc.

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